Why Etech?

Our Mission

To deliver "best shore" customer contact services and business process outsourcing by aggregating the very best people, processes, and technology. To earn and maintain our long-standing reputation of "Playing by the Rules®" everyday.

Partnerships

As a tier one partner to Fortune 500 companies, Etech knows the best way to approach the Client's needs is to work as a team. At Etech, you have direct access to the individuals working in your account, with no need to go through layers.

To ensure this, Etech Team Members are immersed in our Client's culture from the point of selection, through initial training, and ongoing coaching and development; ultimately this allows us to exceed the Client's "Best Practices" requirements. The following is how we accomplish this.

• Diversity of Products Supported:
  • Telecom Products - Consumer and Small Business
    • Long Distance
    • High Speed Internet
    • Bundles (Bundled services sold as one package)
    • Yellow Page - print & internet
    • Wireless
    • Service Plans
• Cost effective, value driven pricing
• Shore-Blending
• Etech has the ability to archive calls Indefinitely
• Bilingual Capabilities
• We have experts with diversified Contact Center experience
  • Inbound and Outbound Services: sales, customer support, welcome calls, lead generation
  • Web Chat and Email fulfillment
  • Help Desk and Tech Support
• Etech's Minority Status

  Etech is a certified Minority-owned Business Enterprise (MBE) and one of only three Contact Center Companies in the United States with the designation as a Corporate Plus member of the National Minority Supplier Development Council.

• Etech has strategic Partnerships with
  • SER
  • LivePerson
  • PossibleNow
• Quality Assurance

  As featured in Call Center Magazine, Etech Monitoring Solutions (EMS) offers an innovative and proprietary approach to quality assurance:

  • 100% of calls are digitally recorded
  • Voice recordings, chat and email transcripts are reviewed overnight with performance quality opportunities prepared for next day pre-shift coaching
  • Sales Coaches perform a minimum of 3 monitoring sessions per Team Member per week
  • Team Members have electronic access to audited performance the next day
• Compliancy

  Corporate partner with Possible Now, Inc., the largest consultant and service provider of DNC and compliancy services in the USA. Etech also has a dedicated Compliancy Officer and Administrator to personally respond to DNC complaints and maintain compliance processes and monitor ongoing requirements.

• Customized Reporting
  • Voice, chat and email performance in stand alone and cumulative formats
  • Key metrics including contacts per time period, average time-to-resolution, status of open tickets and ticket closure rates
  • User information such as preferences, satisfaction, improvement opportunities and customer data
• Technology
  • Etech is a PCI certified Company
  • Dedicated Technology and Application Development Staff
  • Fully Redundant Environments
  • Alternate Telecom and Data Routing
  • Full Backup and Recovery Systems
  • 100% recording of ALL customer interaction
  • Software Based Logical platforms enabling change of process and call flow "on-the-fly"
• Flexibility
  • Onshore/ offshore
  • 24/7 capabilities
  • Bilingual
  • Proof of concept trials

RECENT ETECH EXPANSIONS

Etech now offers a dedicated bilingual center in Pasadena, Texas.

Etech also offers a designated collections center in Rusk, Texas.