Voice Customer Interaction Services

Customer interaction services are the flagship services of Etech.

• Business to consumer (B2C interactive services)
  • Customer Acquisition
    • Outbound Call Management
    • Cross selling, up selling

Delivering positive customer experiences is what customer service is all about. Positive experiences lead to a lasting relationship. We can enhance your customer's experience, satisfaction and expand their lifetime value of your products and services.

How We Enhance Your Customer Service

Our Customer Service Solutions include comprehensive outsourced business and consumer customer support functions, as well as services for in-house contact center operations.

Let us work for you and we'll build your brand equity with each customer touch point and transform service to sales.

How We Optimize Your Consumer Support

At Etech, we handle your consumer support concerns to help improve your customer satisfaction. We provide agent-supported inbound and outbound consumer support programs that handle a wide range of service needs. This ranges from information and product requests, billing, order entry, account inquiries, to warranty programs and more.

We will also deploy the optimal mix of live agent (onshore, offshore,) as well as back office support to meet performance objectives. And importantly, we can meet the challenge of staffing unique and highly specialized and multilingual skill sets.

Let us provide superior service to strengthen your customer relationships.

• B2B interaction services
  • Order Provisioning Solutions
    • Voice Based Data Entry
    • Order Entry
    • Order follow-up through completion
    • Follow-up customer advisement/acknowledgement
    • Customer Experience with each contact
  • Account Acquisition
    • New Account Sales
    • Lead Generation and Management
    • Customer Win backs

Need to expand the reach of your sales force, yet still reduce costs? Discover the many benefits others realize by asking us to come along side them and serve as a seamless extension of their business sales force.

How We Serve Your Business Customers

To ensure that we address your specific business customer service needs, we partner with you to gain a thorough understanding of your business. We become a true extension of your sales force and an active participant within your organization.

Whether automated or agent supported, our tailored inbound and outbound B2B service programs:

• Include both sales and service support
• Provide multilingual support
• Expand your sales coverage while reducing your costs

Looking for global expansion or a low-risk way to reduce the costs associated with domestic-based operations, let us help.

With our 5 state of the art contact centers onshore and offshore and robust contact center infrastructure, we can meet your customer service and sales staffing requirements. Our solutions offer:

• Onshore and offshore locations
• Multilingual resources
• Comprehensive data security measures
• Global operating standards

Features of our services

• Dedicated team including a Client Services Manager, Project Manager
• Dedicated reporting & Analytics team
• In-house world class quality assurance solutions
• Full access to all staff and data at all times
• State-of-the-art equipment, technology and software
• Sophisticated technical programming, CRM, data warehousing and analysis
• Return on investment

Benefits of our Outsourcing solutions

• Dollar savings - Avoid the capital expenditures associated with creating, managing and maintaining an in-house call center - i.e. technology, human resources, overhead, etc. The average annual call
• Focus on core competencies - Etech frees up valuable time for you and your key employees, making your business more efficient and profitable
• Enhance the quality of your customer service efforts - Etech provides increased business hours, flexible call-handling capacity, no long hold time and few dropped calls, state-of-the-art automation, and superior operational efficiency, including disaster recovery capabilities and value for money
• Improve Sales - Our experienced sales and leadership team along with our industry standard process improvement approach can help improve your sales and revenue