Domain Expertise

Case Study

Profiling the type of agents (skills/aptitude/ qualification) required for the program and recruiting based on the profile.
Extensive training program with evaluation after every module to create a crack team of online chat representatives.
Identifying the right product package for each segment and weaving it into sales pitch.
Train online chat representatives on effective objection handling during sales.
Training agents on key USP's of the company and product.
Stringent internal quality checks using our internal quality team.
Provides staffing based on the chat volume by hour for the days of week.
Starting with a larger team, progressively whittle the team down to the best fit of resources to invest on for intensive training.
Finally floor leadership responsible for coaching and motivating chat representatives are responsible for success of any program.
Etech has extensive library of reporting capabilities. Companies can monitor performance of each agent through reports.